FAQs

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Browse some of our most commonly asked questions. Can’t find the answer you’re looking for?

Feel free to contact us

Where are you based?

We’re nestled in Welshpool, in South Gippsland, just two hours from Melbourne where we harvest our premium garlic, lavender and seasonal cut flowers. Our farm is also home to a happy herd of Angus cattle, chickens, and our industrious bees that help pollinate our plants.

How do I buy Indigo Farm products?

All of our products are available for purchase from our online shop using Credit Card or PayPal.

Are your products organic?

We are not certified organic however we do follow organic growing processes - naturally grown and completely chemical free.

When is the best time to visit Indigo Farm?

Indigo Farm is beautiful all year round! In fact, there is always something special happening on the farm so no matter what time of year you visit, you’ll be able to explore what’s growing on our land – and always be awed by the scenery.

When is flowering season?

We grow according to the seasons: tulips and freesias in spring, beautiful wattle in winter and colourful cosmos and poppies in summer. And so much more. But Indigo Farm is truly show stopping in summer and spring so be sure to visit!

What if I’m unhappy with my order?

We’re confident you’ll love our products as much as we do. But if you have found that it is damaged, or does not meet specification, please contact us to discuss and we can arrange a replacement or refund. Please take a photo of proof of damage and submit to hello@indigofarmwelshpool.com. We will then send you a replacement at our cost.

If you have received an incorrect product item, we are happy for you to keep this and we will send you the correct item at our cost.

We endeavor to ensure you are extremely happy with your purchase!

How much is shipping?

Shipping costs $X for standard delivery or $X for express delivery.

Do you ship outside of Australia?

How long will it take to receive my order?

Our products are packed to order and are generally dispatched within xxx. Delivery is by Australia Post? and will depend on your shipping address.

Can I hold my wedding ceremony at Indigo Farm?

Please do, the views at Indigo Farm are breathtaking! You can personalise your ceremony with your own decorations to make your day extra special. As for your bouquet, you can pick your own seasonal blooms from out stunning floral fields. They also make for magical photo backdrops. Want to know more? Get in touch.

How do I sign up for the latest news?

It’s easy! Just add your email address to the subscription box at the bottom of our home page and we’ll send you farm updates, news of special events and more.

How can I contact you?

Got a question, have a concern, want to share? We’d love to hear from you. Just visit our contact page.